Easy Gutters & Roof PTY LTD
Last updated: 4 August 2026
Easy Gutters & Roof PTY LTD (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and how we protect it.
We handle personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
1. Who we are
Easy Gutters & Roof PTY LTD provides gutter cleaning, gutter repair and replacement, gutter guard installation, downpipe installation and repair, roof repairs and maintenance, custom flashings, and skylight installation and replacement across Sydney, New South Wales.
Business address: 859 Bourke St, Waterloo, NSW 2017, Australia Email: info@easygutters.com.au Phone: 0435 120 350
2. What information we collect
We only collect information you choose to give us. This usually includes:
- Your full name
- Your phone number
- Your email address
- The suburb or address of the property requiring work
- The type of service you are enquiring about
- Whether you own, rent, or manage the property
- Any additional details you include in your enquiry
We may also collect photographs of your property taken during a site inspection or while carrying out work, for the purposes of quoting, record-keeping, and documenting completed work.
We do not collect payment card details, government identification numbers, or health information.
3. How we collect it
We collect personal information when you:
- Complete an enquiry or quote request form on our website
- Complete a lead form on one of our advertisements on Facebook or Instagram
- Contact us by phone, email, or social media message
- Request or receive a quote or a service from us
When you submit a form through a Facebook or Instagram advertisement, Meta Platforms collects that information on our behalf and passes it to us. Meta’s own handling of your data is governed by their privacy policy, which is available at facebook.com/privacy/policy.
4. Why we collect it
We use your personal information to:
- Contact you about your enquiry
- Prepare and send you a quote
- Schedule and carry out the work you request
Issue invoices and keep business records - Answer questions and handle any follow-up or warranty matters
- Meet our legal, tax, and insurance obligations
We may occasionally contact you about our services or seasonal maintenance reminders. You can ask us to stop at any time and we will.
5. Who we share it with
We do not sell your personal information. We do not trade or rent it to anyone.
We may share your information with:
- Our team members and contractors, where they need it to carry out work at your property
- Our accountant or bookkeeper, for invoicing and tax records
- Our insurer, if a claim relates to work carried out at your property
- Government bodies, regulators, or courts, where we are required by law to do so
6. How we store and protect it
Enquiry and customer records are kept in spreadsheet files maintained by Easy Gutters & Roof PTY LTD. Access is limited to team members who need it to do their job.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes password-protected devices and accounts, and restricting access to authorised personnel.
No method of storage or transmission is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
7. How long we keep it
We keep customer records for as long as needed to provide our services and to meet our legal obligations, including tax and warranty record-keeping requirements. We generally retain records for seven years after the last transaction, after which they are deleted or destroyed.
If you enquire but do not proceed with a service, we will delete your details on request.
8. Your rights
You may ask us to:
Access the personal information we hold about you
Correct information that is inaccurate, out of date, or incomplete
Delete your information, where we are not required to keep it by law
Stop contacting you for marketing purposes
To make a request, email info@easygutters.com.au. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity before acting on a request.
There is no charge for making a request.
9. Website
Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. Most browsers allow you to refuse or delete cookies through their settings. Refusing cookies may affect how parts of our website work.
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.
10. Complaints
If you believe we have mishandled your personal information, please contact us first at info@easygutters.com.au. We will investigate and respond to you.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:
Website: oaic.gov.au
Phone: 1300 363 992
11. Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated shown at the top.
Easy Gutters & Roof PTY LTD 859 Bourke St, Waterloo, NSW 2017 info@easygutters.com.au | 0435 120 350